Terms and Conditions

At 2BHOME LLC, we are committed to your satisfaction and strive to provide high-quality rugs, sofa throws, and wall art that meet your expectations. If for any reason you are not completely satisfied with your purchase, our Refund and Return Policy is designed to make the process straightforward and customer-friendly.

Our Commitment to You

We stand behind the quality of our products and want you to love your purchase. If an item does not meet your expectations, we offer a hassle-free return and refund process, supported by our secure payment partner, Stripe, for fast and reliable refunds.

Return Eligibility

To be eligible for a return, please ensure the following:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (order confirmation email or receipt) must be provided.

Note: Custom-made or personalized items may not be eligible for return unless they are defective or damaged upon receipt. Please contact our team for clarification on specific products.

Return Process

  1. Contact Us: Reach out to our customer service team at 2bhomellc.us@gmail.com or call +1 (849) 018-23159 to initiate a return. Provide your order number and a brief explanation of the reason for the return.
  2. Receive Return Instructions: We will provide you with a return authorization and shipping instructions. Please do not return items without prior authorization.
  3. Ship the Item: Package the item securely and ship it to:
    2BHOME LLC
    30 N Gould St #31253
    Sheridan, WY, 82801, USA
    Note: Customers are responsible for return shipping costs unless the item is defective or was delivered in error.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via Stripe within 5-7 business days.

Refunds

  • Refunds will be issued to the original payment method used during purchase (credit/debit card, Apple Pay, Google Pay, etc.).
  • Refunds typically take 5-7 business days to process, though the exact timing may depend on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 7 days of delivery. Provide photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

International Returns

For international orders, please contact us for specific return instructions. Customers are responsible for return shipping costs, and any applicable customs fees or duties are non-refundable.

Questions?

If you have any questions about our Refund and Return Policy, please reach out to us at 2bhomellc.us@gmail.com or +1 (849) 018-23159. Our team is here to ensure your shopping experience with 2BHOME LLC is exceptional.

Thank you for shopping with us. We’re confident you’ll love your new home décor, but we’re here to assist if anything isn’t perfect.