Asked Questions (FAQ)
At 2BHOME LLC, we want your shopping experience to be as smooth and enjoyable as possible. Below are answers to some of the most common questions we receive about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at 2bhomellc.us@gmail.com or +1 (849) 018-23159.
General Questions
Q: What products does 2BHOME LLC offer?
A: We specialize in high-quality home décor products, including rugs, sofa throws, and wall art. Our collections feature creative designs, premium materials, and affordable pricing to suit a variety of styles and preferences.
Q: Where is 2BHOME LLC located?
A: We are based in Sheridan, Wyoming, at 30 N Gould St #31253, Sheridan, WY, 82801, USA. We distribute our products across the United States and internationally.
Q: Do you ship internationally?
A: Yes! We proudly ship to customers worldwide. Please see our Shipping Policy for details on international shipping rates and delivery times.
Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, and Google Pay through our secure payment processor, Stripe. See our Payment Methods page for more details.
Q: Is it safe to shop on your website?
A: Absolutely. Our checkout process is powered by Stripe, which uses advanced encryption and complies with PCI-DSS standards to protect your payment information.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified before they are shipped. Please contact us immediately at 2bhomellc.us@gmail.com with your order number to request changes.
Shipping and Delivery
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method selected. Please refer to our Shipping Policy for estimated delivery times and tracking information.
Q: What are the shipping costs?
A: Shipping costs depend on the size of your order and your location. You can view the exact cost at checkout before completing your purchase.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition and packaging. Please see our Refund and Return Policy for detailed instructions.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued via Stripe to the original payment method.
Product Questions
Q: Are your products made of high-quality materials?
A: Yes! Our rugs, sofa throws, and wall art are crafted with premium materials to ensure durability and aesthetic appeal. Each product is designed to offer both style and functionality.
Q: Can I request custom designs?
A: Some of our products may be available for customization. Please contact our team at 2bhomellc.us@gmail.com to discuss your specific needs.
Still Have Questions?
We’re here to help! Reach out to our customer service team at:
- Email: 2bhomellc.us@gmail.com
- Phone: +1 (849) 018-23159
- Address: 30 N Gould St #31253, Sheridan, WY, 82801, USA
Thank you for choosing 2BHOME LLC. We look forward to helping you create a beautiful home!